Moncler - Asia Retail IT Support

IT Case Study - Retail Contact us

Services delivered: Strategic & day-to-day IT support

Principle One has provided complete Retail IT and Corporate IT support for renowned European luxury retailer Moncler since 2013. Following a period of rapid expansion in Asia, Moncler needed a first class IT partner that could communicate effectively across time zones, languages and cultures.

Principle One’s experience and expertise in the luxury retail sector made us the ideal choice for supporting Moncler’s 40 shops and two offices in Hong Kong, China, Macau, Singapore and Taiwan.

Strategic IT Support Partner

Our role as IT partner is to ensure that the company’s IT infrastructure delivers peak performance at all times and to support all users. Our service includes remote support with rapid response times, plus regular reviews and strategic advice. Vitally for a market-leading brand like Moncler, we take a proactive approach to providing its management teams in both Europe and Asia with optimal solutions to the requirements of the various retail and office locations. These retail IT & corporate IT solutions are always designed around local characteristics and cost considerations.

Retail IT Fit-out

Principle One has designed and implemented the complete fit-out of over 30 Moncler shops in its Asian markets. Our outstanding local knowledge and extensive experience in these markets ensure that Moncler’s IT infrastructure consistently meets the high standards of quality demanded by the luxury retail industry.

Point-of-Sales System Migration

Moncler further demonstrated its complete confidence in our ability to deliver by selecting us for a major enhancement of its regional PoS system in 2015. We replaced the PoS application and migrated the server from the Italian head office to our own Cloud platform.

We also built the computing and networking infrastructure, handled the data migration and provided all the training and troubleshooting required for the migration. The significant benefits conferred by this migration include reduced downtime, faster processing and speedier problem solving through a regionally based helpdesk

Why choose Principle One for your retail IT support?

  • Long experience of working with leading luxury goods retailers
  • Ability to work across time zones, languages and cultures
  • Comprehensive retail technology services, including ongoing support, shop fit-out and PoS system migration
  • Expertise in strategic advice for all IT needs

Our colleagues from HQ are very satisfied with the technical support from you team. Thanks for your support, as always.

Karen Leung

Human Resources Director, Asia Pacific, Moncler

Congratulations!!! Well deserved it!! And many thanks to you and your team for the constant and reliable support to our company!

Daniela Colpo

Regional Retail Operations Manager, Asia Pacific, Moncler

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